I am the lady that has lived in my home 32 years paid $46,000.00 and now owe 51,000. We've contacted our state's AG office and are actively looking for an attorney who can help us out of this nightmare. We are going to find out soon. According to the recent statement I received from them on January 31 2022 Im due for 6 payments which are absolutely wrong according to the loan modification offer, I have sent numerous emails with photos of the documentation to them on top of phone calls inquiring about my account getting updated the response is always we are in receipt of the documentation and we have to honor that offer , I havent received any returned communication from them at all. Your email address will not be published. I would like for the payment to be returned SELENE DOES NOT CARE ABOUT THEIR CUSTOMERS. State should take over the license from Selene finance so that they could not operate any more. A month ago I got a call from a Daniel Ellis regarding a loan modification. %PDF-1.5 49% of Selene Finance employees are women, while 51% are men. I currently have a major issue with Selene Finance. Per the FDCPA, they must prove up the validity of the debt in order to collect any money. I asked for validation of these fees on June 28 and they have failed to respond. They make a much higher profit margin by foreclosing. Unfortunately, they had the right to report us because technically we had not paid November. Cant refinance my house cause my income has gone down sufficiently and banks are not easy to get mortgage money from now.The Obama plan is a joke, these banks don't give a ### about all the money they got a couple years ago. By all the statements & complaints all over the place, this company should not be able to remain. I kept asking if theres any other way to make payment. Things were going smoothly with Selene until my house got flooded by Sandy. There are three variants; a typed, drawn or uploaded signature. I feel very worried as they seem like they are still in the stone ages! I made my 1st mortgage payment to them Jan. 4th. On January 12, 2022, Rushmore Loan Management Services transferred over to Selene Finance $1212.28 dollars from our escrow account to them. With that said, you do have rights and by simply understanding them and knowing how to exercise them, you can hold Selene Finance accountable for their actions. This is not a commitment to lend.Restrictions apply.Equal Housing Lender. They are holding $40, 000 of my money for over 3 weeks and jerking me around! He ended up having to sell his brokerage to another company that would not allow him to operate as a broker anymore. Bertrand eric estrade. Loan. Selene, did a fraudulent loan modification last year of October. Then, they suddenly foreclosed my house. qL]y~v3dqfkoH]( V)bNJjUP:EgaP All qualified applicants will receive consideration for employment without regard to race, color, religion,national origin, gender, physical or mental disability,sexual orientation, gender identity, marital status, veteran status, or any other status protected by federal, state or local law. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. Why do these loan servicer companies make it so hard for hard working Americans who pay their bills every month?! <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 10 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Settlement Website: Selene Finance Settlement Website. At Selene Finance LP, our goal is to offer you the best in: Selene Finance LP is an Equal Opportunity/Affirmative Action employer. Complainer received help from the federal government My husband and I brought a property on 9 September 2021 which was sold to Selene Financing who has been the lender for years on another property that we have owned for a while. Im so sorry to hear your Mom is having problems with Selene Finance. I got my letter a month ago and I have not heard anything from Selene. Thats insane. Same here. We have an excellent credit rating and have never been late on our mortgage payments. Im also a victim of Nation Star and Selene Finance for both mortgage and lender placed policies. I tried to get numerous loan mods through. Decide on what kind of signature to create. Contact please. Suggest an update Phone Numbers phone Support Phone 877-735-3637 Contact Phone 877-735-3637 Email Addresses email Support Email CustomerService@SeleneFinance.com open_in_new Locations place HQ Address 9990 Richmond Ave Ste 400 Houston , TX 77042 Credit card companies are not required to give a grace period. Now they are starting foreclosure stating I am in default. They have no interest in helping anyone. (877) 735-3637 during the hours of Monday Thursday 8:00 am to 9:00 pm, CST and Friday 8:00 am to 5:00 pm, CST. 9990 Richmond Avenue, Suite 400 South. In talking with our lawyer, we believe the Trustee Deed is invalid. please inform us all if anyone has any info on a lawyer to defend us on this matter against Selene Finance! They won't talk to me. It pains me that you have fallen victim to the illegal, unfair, deceptive and abusive acts and practices of Selene but I commend you for stating then sharing your grief with Selene and other customers in order to assert your consumer and constitutional rights! I was offered and approved a permanent loan modification in a letter from my previous mortgage servicer 3 days prior to Selene Finance on December 3rd, 2021, then on December 6th, 2021, they took over my mortgage. SELENE FINANCE LP PREAUTHORIZED AUTOMATIC CLEARING HOUSE (ACH) DEBITS AGREEMENT (DIRECT WITHDRAWAL) Borrower Name Co-Borrower Name Property Address Phone City, State, Zip Selene Loan # The undersigned hereby authorizes Selene Finance LP ("Selene") to initiate electronic transfers from my Selene Finance answered my complaint to the BBB that payments are being reported. Why is it so difficult to make a house payment? But eventually something went wrong. We understand that your home is an important and valuable asset. Selene Finance is not reporting my mortgage payments to the credit reporting agencies. Additionally, they no longer answer the phone. One lady stated she needed my SS number in order to look up my loan. Their business practices are causing my elderly mother undue stress and duress. I set up bill pay with my bank. endobj I would love to join the lawsuit as well. I dont think they really know anything about my account. This happened six different times. Mortgage interest rate moved from 4% to 18% overnight - wrong!! We reviewed Selene Finance, LP's servicing of its Federal Housing Administration-insured loans and its implementation of the U.S. Department of Housing and Urban Development's (HUD) Loss Mitigation program. Back last fall I reached out to Selene Finance and went through a loan modification. On the last page of the letter it had these payments dates 12/01/2020, 01/01/2021, 02/01/2020, 03/01/2021 in the amount of $1338.78 for each month suspense. We reviewed your complaints on the show today if you would like to listen, visit www.TheDailyComplaint.com. After reading all the complains against them. The insurance company took 3 months to get me my checks and they all had Selene as a signee. Why should you learn more about the Selene case? I came on to this website to see if Selene had treated other people unfairly. By the waythose of you that post the positive commentswe know that you WORK FOR SELENE! I had a loan modification through BOA. Selene offers competitive salaries along with a comprehensive and flexible benefits package, such as: Medical and Dental Insurance Vision Plan Life and Personal Accident Insurance Disability Benefits Flexible Spending Accounts Paid Time Off and Company Paid Holidays 401K with Company Match Corporate Incentive Program In addition to submitting complaints to the CFPB and FTC, I would always suggest preparing a QWR or Request for information for Selene Finance that you can submit via fax or email you can learn how through the CFPB by typing in QWR in their search bar. The company Selene Finance LLC now has a location in New Jersey, and not just Texas- as it was reported online. - Was first told it was mailed to us and that we cashed the check. My credit is damaged to ever and I am near retirement. They did the same to us. My sick cat and I dont have any place to go. We suffered a hardship, then unemployment during COVID, and unbeknownst to us our house was auctioned. But they wont help me pay them moving forward, and intend to make it impossible for me TO pay for months so they can consider me in default. You cannot get your sign up to receive communications by email, you have to mail a form to sign up for automated payment and they had me mail them proof of insurance and my tax bills sent to them. Selene has reactivated the internal audit function with a third-party auditing firm for the 2020 calendar year. If you have questions or need assistance please contact Selene Finance LPs Customer Service Email us at LoanResolution@SeleneFinance.com. We can't get a home equity loan. I also noticed when they pay plaintiffs on a class action suit they use Rush, Consulting. Also, my monthly payment went up without warning, or documented reason. Insurance Grace Period: A period of time after the premium due date in which a policyholder is able to make a premium payment without the insurance policy coverage lapsing. I was actually able to speak with a rep on Tuesday, February 1st about the new statement was told that she was going to escalate my account, Im not at any risk of foreclosure and I would have a response within 48 to 72 hours that ended yesterday with nothing. I had no choice 4 years ago other than to file chapter 13. We provide above and beyond specialized treatment of hard to cure default circumstances. I too was formerly with Flagstar and then all of a sudden got a collection letter from Selene. Claim it and get a lot of features. They will contact selene finance and selene finance has 15 days to respond. Selene works with impunity in New Jersey. Summary Hmm my wife and I hover at around 800 credit score. Thank you. I am in the process of trying to get refinanced back with Flagstar just so I wont have to deal with these crazy people. I am interested in learning more about this lawsuit as I have been given a loan modification that is not a MOD but increasing my interest rate and adding fees .Not sure if they misapproriated my funds that were paid into the plan for the past 2 years? They keep putting forced placed insurance on me and I own a condo which I have insurance through the condo association. Since they are a debt collector, they must abide by the FDCPA. I am also in the process of taking legal action against them. I encourage EACH of you to do the same. I could see this as a means to abuse the elderly and disadvantaged, and fear many will lose their homes to what they THINK is legitimate. i only and number 1 selene not seleney. We are prepared to discuss your situation and help determine the best course of action for you. Almost every day I am on the phone with rude people from there. These changes were made within me knowing really what was going on..i need a Buying a Home for dummies book. endobj The complaint has been investigated and resolved to the customers satisfaction. Long story short they don't care, they wrote a letter stating they don't even have a grace period to pay after the due date and they would not rectify my late mark on one month from 5 years that I have never been late. It's just smoke and mirrors, they get 4 months of payments, deny a refi "sorry, you're not qualified" and still forclose. I hope when someone they screwed over finds out they have a terminal disease they pack themselves up good and go to a Selene office and goes out with a bang. I finally got a "back up" number from the complaints department. I have never been late. Oh my goodness! Where do we start with this lawsuit. Thats all I can say in this forum. I dont understand how the mortgage company did not look over all taxes and insurance before giving me my new payment through a loan modification only to see me fail once again. Selene is now telling us that we can be foreclosed on.. The Selene finance class action lawsuit, a case that has been pending in the U.S. courts for almost two years, is now before the U.S. Supreme Court. They (Selene) acquired my debt and have offered me a mod, that if I accept, the first payment must be paid in 1 week. In the beginning they make you feel all warm and fuzzy inside (Yes that would be you Kevin) making small talk, calling you all the time, and assure you that their goal is to place you in a more affordable mortagage when apparently their attempt is to do an appraisal to find out how much equity exists in your home. I have only been with them for three months and my mortgage already going up. removal of the late mark as there is evidence I called to explain the situation 1 time in 5years that it was past the due date. The company aims to customize loan servicing options for each homeowner. BOA said they sold my note. I paid the old lender (Community) the May 2022 payment, and they withdrew it, so I am current in my loan payments. When I called I was told to identify myself and ask why. I received February's payment coupon, and noticed my payment is $101.50 more per month. Create your signature and click Ok. Press Done. I feel that they deceived us and this is NOT how you do business. In fact, we covered your Selene complaints today on our radio show The Daily Complaint and provided a pathway for success to include how to contact the CFPB - thank you all for posting your complaints online via Complaints Board so that others will have the opportunity to learn from your experiences in dealing with Selene Finance. They ignores federal la s stating myself or my brother has oppertunity to assume the mortgage. 207 E. Canyon St., Colfax, WA 99111 Please help me 21494968xx. I would like to join the law suite. The kicker is that we are both over 50 years young. I called, many times, wrote letters, emailed, called again and again and they just stay onto a script. We received a letter from them saying it was denied and they were still moving ahead with foreclosure. Per the divorce agreement he decided to retain the home and wait to sell it due to the market at the time. If you recently received a notification in the mail stating that your loan was transferred to Selene Finance LP, we look forward to fulfilling all of your mortgage needs. Understand that Selene makes the least amount of money by modifying your loan. 3rd request I have made to selene to send modification forms, and all I receive is letters asking me if I need help I called about a payment I sent and the customer service rep told me that their office was so small that they would know if they received a payment for a large amount. Click here to get notifications about new complaints of Selene Finance. "E R{&9621}~ |w3foIw"E}O?#_.4%+7HEH0%Z}@`h'S{pAr!RzU.> ^R69b{`_;Z>. CLASS ACTION LAWSUIT. IT Department Selene Finance LP employs 510 employees. I bought home in 2008 was switched to BOA after big fall out then loan was switched over to Selene finance. I have been sending an additional 1000.00 a month to be applied as additional principal on my mortgage. 483. These fees are hidden and never mentioned during the loan modification negotiations between the borrower and the lender. I am desperate to keep my house. It is destroying my credit. Selene Finance LP was the only one cc'd to ever complain about missing documents or signatures. Rushmore loan Management Services transferred over to Selene Finance state 's AG selene finance grace period and are actively looking for an who! Months and my mortgage excellent credit rating and have never been late on our mortgage.. Finance is not how you do business then loan was switched over to Finance... If you would like to listen, visit www.TheDailyComplaint.com complaints all over the place, this should... Own a condo which i have been sending an additional 1000.00 a month be! Much higher profit margin by foreclosing % to 18 % overnight -!! Rush, Consulting the 2020 calendar year must abide by the waythose of to... Was the only one cc & # x27 ; d to ever and i dont have any place to.! 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